FAQs

FAQ last updated: May 18, 2017

Carpet Cleaning (8)

Yes, we offer a free, no-obligation quote for carpet cleaning in London.


We cannot guarantee that all stains will be fully removed, but many of our customers in London have been surprised with what we can achieve with even the most stubborn marks. If you were considering getting your carpets replaced at great cost, our services might be exactly what you need as they provide a much cheaper alternative.


Drying times will vary based on weather conditions and ventilation. On average it takes about 12 hours, and we never leave carpets soaked through and sodden, just damp. Our investment in a top of the range portable Hot Water Extraction machine allows us to achieve these fast drying times.


We will move light furniture like chairs, but not very heavy tables because this presents a health and safety risk. If beds need to be moved you need to be present and assist our operatives.


If you have a wool based carpet in London, we can clean it if you let us know that it’s that type of material.


Yes, many of our clients have maintenance based contracts with us. Carpet manufacturers recommend that carpets are cleaned at least once every six months to a year, so this is a great way to keep them looking as good as new and lasting for longer.


We use PROCHEM professional carpet cleaning equipment and chemicals, allowing us to provide the best clean possible, every time.


Not as a rule. We can send CRB checked cleaner upon request.


Commercial Carpet Cleaning (10)

Yes, we do. Call our office in London and we will be happy to work out a time that works best for your business.


Yes, we offer a free, no obligation quote to our commercial customers in London.


We can provide health and safety management for our commercial clients in London if requested.


For heavy items we can discuss each one specifically, but our operatives will move any light items of furniture themselves.


We use PROCHEM professional carpet cleaning equipment and chemicals for all of our London commercial carpet cleaning jobs.


In a well ventilated area the carpets are usually dry overnight. Our powerful Hot Water Extraction machines boast fast drying times compared to other carpet cleaning methods.


Yes, we provide a carpet tile cleaning service in London.


We will attempt to remove all stains but cannot guarantee full removal as it depends how bad the stain is.


Not as a rule. We can send CRB checked cleaner upon request.


Yes, we do offer free quotes for our commercial cleaning services in London.


Communal/Common Areas Cleaning (10)

Yes. We can clean communal areas in blocks of flats, these areas include: the stairs, landing, entrance and front door.


Yes. We can provide our own equipment when we clean communal areas in flats or use equipment supplied by the customer. Please inform us of your preference when booking the communal areas cleaning service in London.


No. All we need is an accessible electric socket for the vacuum cleaner, especially if the areas are carpeted. We will also require access to water if the area needs to be mopped.


Yes. The areas we can clean in communal areas of shared flats include: kitchen, bathrooms, hallway, living and dining rooms.


We can charge for communal areas in shared flats by the hour (from £12ph) or we can discuss a set price per visit.


No. All of our cleaners are trained in safe key holding so we will just need to arrange access with you before we arrive.


Absolutely. We often provide extensive cleaning services for offices so we can carry out the cleaning of staff kitchens and other communal areas at the same time. We can also carry out more specific cleaning services for only those areas that need our attention, this can be any communal areas whether it is for a team room or a main foyer, we can adapt our services to what works well for your property.

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Maybe. We all know the kinds of signs that get put up in staff kitchens, asking people to do their own washing or in lounges to ask residents to put their rubbish in the bin. However, sometimes these things don’t get done to the necessary standard, or if they do, then other equally important aspects of cleaning are neglected instead. In areas shared by even the most considerate of users, there may not be sufficient cleaning products and equipment to deal with the gradual build up of dirt and debris. Staff are unlikely to wash the windows, or hoover under the sofas so even if your communal area is generally tidy, the odd top up form a professional is still advised. On the other hand, some people use the communal nature of these spaces to avoid their responsibilities, in which case we can provide regular, even daily cleaning services to keep things in tip top condition. As soon as things start to slide others often take this as permission to stop cleaning up after themselves, so keeping things clean and smart can make a big difference.

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Not as a rule. We can send CRB checked cleaner upon request.


Yes. Ovens are an often overlooked item when it comes to domestic cleaning. due to the high temperature involved, even small spillages can become incredibly tough to remove if not promptly dealt with. Over time, we find that even carefully looked after ovens will require some serious care and attention. Our experienced team are more than a match for the tasks, making sure that challenging marks are safely removed, restoring your oven to excellent condition.

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Domestic Cleaning (8)

Our cleaners will use whatever products the customer provides for domestic cleaning.


Not as a rule. We can send CRB checked cleaner upon request.


You can pay cash, cheque, standing order or bank transfer. You can pay weekly or monthly.


Domestic cleaning is offered between 7:30am and 8:30pm for all our valued customers requiring domestic cleaning services in London.


Yes, we do. Just give one of our operatives a call and they will be happy to assist you with a free quote for house cleaning in London.


We will make sure that we clean the rooms that you want us to clean when working in your home. If you request that we pay attention to the bathrooms then we will absolutely clean them for you to an outstanding level.

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We will clean windows internally if necessary as well as other class surfaces where necessary. This can include mirrors and cabinets as well as shower screens or any other kind of glass surface indoors.

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Yes. Ovens are an often overlooked item when it comes to domestic cleaning. due to the high temperature involved, even small spillages can become incredibly tough to remove if not promptly dealt with. Over time, we find that even carefully looked after ovens will require some serious care and attention. Our experienced team are more than a match for the tasks, making sure that challenging marks are safely removed, restoring your oven to excellent condition.

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Leather Cleaning (1)

Not as a rule. We can send CRB checked cleaner upon request.


Office Cleaning (7)

Cleaners are trained specially for the high standards of office cleaning in London that we offer. The supervisor monitors their work on regular basis and we can use a check list to ensure all areas are cleaned to the same exact standard.


Not always as some powerful cleaning solutions are vital in some deep cleaning scenarios, but eco friendly options are available on request when we are performing our office cleaning services.


Not as a rule, but we can of course, send CRB checked operatives on request.  Please contact us today about CRB checked office cleaners in London today for more information.


We offer office cleaning services in London from as early as 6am until 10pm, 7 days a week.


Yes, we do offer free quotes for our commercial cleaning services in London.


Yes, we do. Our office and business carpet cleaning services in London can be tailored to your individual needs, and our cleaners are trained to use different security and locking systems so we always put a priority on the security of our clients’ premises.


Not as a rule. We can send CRB checked cleaner upon request.


Rug Cleaning (5)

Yes, we can. Our staff have all the experience and training required to deal with your expensive rugs in London.


Yes, we can  modern synthetic rugs for customers in London.


In well ventilated areas it takes about 12-24 hours for your rugs to be fully dry. You can speed this process by increasing the temperature in the room, opening windows and increasing air circulation through the room, and around the rug, by hanging it up or leaving rolled out.


So that we don’t inconvenience you by taking your rugs away for a day or more, we are able to clean rugs at your home in London.


Not as a rule. We can send CRB checked cleaner upon request.


Upholstery Cleaning (9)

Yes, we offer a free, no-obligation upholstery cleaning quote for customers in London.


Yes, for upholstery cleaning we use a portable Hot Water Extraction machine. It is very compact and powerful, allowing us to get the best clean possible even in difficult to reach places.


We will clean premises in London with eco-friendly cleaning products if requested.


It depends on the specific requirements of the job. If you call SIH in London and tell us your upholstery cleaning requirements we will give you a free quote.


Yes. Our fully trained staff can get great results, even with upholstery that hasn’t been well looked after or has just seen a lot of wear and tear from kids and pets! We cannot guarantee the removal of particularly severe stains, but we will try our best.


We recommend that it will take at least 24 hours for upholstery to be fully dry. Maintaining good levels of ventilation will help the process.


We don’t clean leather, but we can clean any other brand of upholstered furniture in London.


We cannot guarantee 100% removal of all stains, but there is a much better chance of removing the stain if it has not already been treated with anything.


Not as a rule. We can send CRB checked cleaner upon request.


After Builders Cleaning (6)

Yes, this is one of the main situations in which we would provide this service. If you have had a new home built, structural work carried out or even just a bit of internal remodelling and decorating, then we are here to help. Not only do these kind of projects often leave new or improved rooms in a state that is not quite ready to use, the debris from the the work process can be overflow into the rest of your house. We suggest that cleaning is carried out as promptly as possible to reduce the risk of dust, dirt and debris from being spread further into your home.

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Yes, absolutely! As work spaces are built and improved across London, we get involved after the structural and internal work has been carried out to prepare the area for your business. Due to the rapid rate of construction projects, dirt, dust and debris can be left behind in copious quantities. As experienced, professional cleaners we can help you get your premises up to scratch as quickly as possible, helping to minimise the disruption. Not only that, but once you are settled down, we can help you keep your nice new office up to scratch with our regular, office cleaning services.

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No two after builders cleaning jobs are the same so we adapt the precise work that we carry out to each case. Of course there are some tasks which are required in the majority of situations, we make sure that any debris or packaging is safely removed and we remove dust from the floors, walls, skirting boards and windows. Even if it is only this work that needs carrying out, the sheer quantity of dust means this is no mean feat. We carry out the wiping, washing, mopping, hoovering and specialist cleaning that is needed in your specific case. We do what is necessary to turn what was recently a building site into a clean, healthy habitable space. In extreme cases we can need to include extra services such as carpet cleaning to make sure that we leave your premises in the best possible condition.

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We realise that it can be tricky to predict exactly when a construction project is completed. You may not even know until the day it is actually finished. That’s why we are ready and waiting to help out as soon as possible. Of course the best thing to do is to get in touch as early as possible – even if you don’t have a specific time or day when you’ll need us to get involved, we can arrive even more promptly if we have a rough idea in advance.

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Yes of course! We can provide a deep and thorough after building cleaning service for all kinds of retail spaces, restaurants and commercial premises. If multiple teams of contractors have been involved in constructing or refitting a space then inevitable a considerable amount of dust, dirt and debris remains. Our team are here to help you prepare for your opening, making sure that all of the surfaces that have been contaminated are restored to their best possible condition.

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Not as a rule. We can send CRB checked cleaner upon request.